Camping Lines Hokkaido

VEHICLE USE GUIDE

COURSE OF USE

STEP01

Vehicle Selection

Select your preferred vehicle type based on the desired date and time.
Please check the availability for your preferred date and time.
STEP02

Temporary Reservation / Payment

Choose your desired vehicle, campsite, or sauna, and fill out the necessary information in the reservation form.
The reservation will be confirmed upon payment verification (credit card transaction confirmation).
Once the reservation is completed, a confirmation email will be sent to the provided email address.
STEP03

Pickup / Departure

On the reserved date, please visit the designated location.
Upon pickup, we will conduct license verification and explain the vehicle’s features before departure.
STEP04

Vehicle Return

Please return the rented vehicle to the designated location by the scheduled return time.
Please ensure to fill it up with fuel before returning.
At the time of return, we will check for any exterior damage, fuel level, and any forgotten belongings.

RENTAL & RETURN PROCEDURE

01Rental and Return Information

As a general rule, rentals and returns will take place at Asahikawa BASE or Sapporo BASE. We also offer vehicle delivery and pick-up services to nearby stations, airports, and hotels for an additional fee. Please note that during peak seasons or depending on other customers' reservations, we may not be able to accommodate your preferred date or location. Thank you for your understanding.

02 Rental and Return Locations

Sapporo BASE

Address: 067-0052 Hokkaido Ebetsu-shi Kakuyama 168-116　MachineLines Co.,LTD. (Mapcode:9 655 151*45)
Business hours (reception hours): 9:00 to 17:00　Mon～Fri
（※Please contact us in advance before visiting.）
When traveling by public transport: Local Bus①：At Sapporo Bus Terminal, Hokkaido Chuo Bus「90・Satsue Sen Ebetsu Eki iki（Satsue-Line, to Ebetsu sataion）」
Local Bus②：Ebetsu Eki mae(in front of Ebetsu Station) Hokkaido Chuo Bus 「90・Satsue Sen Sapporo Terminal iki (Satsue-Line, to Sapporo terminal)」get off at "Shikai" station and 3 minutes’ walk from there.

Asahikawa BASE

Address: 078-8337 25-8-150, Minami 7-jo Dori, Asahikawa City, Hokkaido, Japan (Mapcode: 79 286 516)
Business hours (reception hours): 9:00 to 17:00
When traveling by public transport: Local Bus: Asahikawa Electric Tramway "Line 71 for Asahikawa Medical University" Get off at "Hokuto electron front" 5 minutes by walk

03 Vehicle Delivery and Pickup Locations and Methods

Each BASE offers vehicle delivery to your desired location and arranged transportation services. If you require these services, please feel free to let us know. For details on delivery, pickup, and drop-off fees, please refer to the " Delivery, Pickup, and One-Way Rental Fees" section.

Sapporo Station (Taxi arrangement): Please take a taxi arranged by our company from the North Exit taxi stand to Sapporo BASE.
New Chitose Airport (Delivery): Please board the shuttle bus at our contracted parking lot and proceed to the vehicle delivery location.
Hotel in Central Sapporo (Taxi arrangement): Please take a taxi arranged by our company from the front lobby to Sapporo BASE.
Asahikawa Station (Delivery): South Exit (East Side) – General Vehicle Lane
Asahikawa Airport (Delivery): Arrival lobby front (We will be waiting with a nameplate.)

※Details of the delivery and pickup location will be provided via email.
※The transfer service is a direct route to one destination. Stops along the way are not allowed, so please be aware in advance.
※We are not responsible for damages caused by traffic congestion, bad weather, or natural disasters.
※For airport departures, we will arrange the service according to the flight's arrival time. If the scheduled flight is significantly delayed, the service may be automatically canceled. If the flight arrives earlier than expected, you may need to wait at the airport.

NOTES

01 Cases when the insurance and compensation system cannot be applied

If there is no prescribed procedure such as contact with the police and our company at the time of an accident
If you violate the loan agreement: ●Nuisance (illegal) parking resulting in damage

●Drunk driving and driving under the influence of alcohol

●Drug use extension of contract without permission

●Driving and lending of the car to persons other than the driver and secondary driver signed on the contract

●Unlicensed driving (includes driving during driver's license suspension period and driving of car type that the license type doesn’t allow)

●When settlement is made without permission When used for various tests and competitions, or when used for towing or backing other vehicles

●Other cases of accidents that fall under disclaimers defined in the Rental Agreement (Rental Contract)
Cases that correspond to the disclaimer of the insurance policy of casualty insurance concluded by our company: ●Intentional accidents

●Loss or damage of the key

●Damage to property owned, used or managed by customers

●Natural disaster (damage caused by earthquakes, tsunami etc.) etc.
When there is a fault in use and management: ●Car theft resulting from parking without locking and removing the key

●Contamination of the equipment in the vehicle

●Loss or damage of the equipment

●Repair cost of damage or corrosion to the car body etc. caused due to poor usage

●Repair cost arising from refueling with a wrong fuel type

●Damage caused by the improper installation of tire chains, carriers, and child car seats

●Vehicle damage caused by driving off roads, such as on the beaches, riverbeds or forests (accidents caused off the maintained and managed roads)
Others: ●Aforementioned damage in which the insurance and the compensation system are not applicable, or the damage with costs beyond the limit of the compensation will become the actual expenses of the customer.

●It is necessary to notify the police in order to receive the application of the compensation system for damage caused by an unknown party's hit and run or car raging.

02 About the installation check of optional equipment

We accept no responsibility for any accidents caused by the installation failure of the optional equipment, so we ask you to make the final check by yourself.

03 About the instructions of car GPS navigation system

Car navigation system is a device to assist the route guidance to the destination, so please drive according to the actual traffic regulations and signs. We accept no responsibility for the financial damage, damage caused by the difference in predetermined and actual travel time caused by the guidance of the car navigation system.

04 About the return time

Please return within our business hours. If you wish to change the scheduled return time, or cannot make it on time, please contact us beforehand. Please note that insurance will not be applied if the contract is extended without permission.

05 About the fuel

There are vehicles that use regular gasoline and diesel fuel. Any engine damage, cleaning, repair costs, or compensation for downtime due to incorrect fuel use will be fully borne by the customer. The vehicle is provided with a full tank of fuel at departure, so please return it with a full tank as well. A fuel receipt will be checked upon return.

Q&A

Can I rent without a reservation on the day of use?

If there are available vehicles, campsites, or saunas on the day of use, rental is possible. Please contact us for availability.
As a general rule, we ask that reservations be made at least one week in advance to allow for rental preparation.

What do I need on the day of rental?

All drivers who will be driving at the time of rental must have a driver's license.

Can I use a credit card for the payment?

Yes. Visa, Mastercard, American Express, Discover, Diners Club, JCB can be used.

Can I park my own car while renting?

You can park one car by replacing it with a camper.
However, we take no responsibility for any accidents or thefts during the storage, so please carry all your valuables with you.

Do I have to return with full tank?

There are vehicles that use regular gasoline and diesel fuel. Please return each vehicle with a full tank of fuel.
If refueling is not possible, a fee of 10,000 JPY per quarter of the fuel meter, as our company policy, will be charged.

Can I rent with an international license?

Please bring an international driver’s license that allow driving in Japan (an international license issued in your own country with a style based on the Geneva Convention or your own license and a Japanese translation) and a passport.

Can I send my luggage and other belongings in advance?

Please send your items to your reserved base location (Sapporo BASE or Asahikawa BASE) at least three days before departure.
Kindly notify us in advance via email or phone regarding the shipment of your items.

Can I drive with my regular driver’s license?

You can drive with regular driver’s license. (Because it is an AT car, you can drive with an AT limited license.)
※ We do not lend to drivers with a license acquired within three years prior to the rental.

Do you have child seats and junior seats?

They are rented out for 1,000 yen per chair.
(Baby seats for 2.5kg - 18kg, child seats for 9kg - 25kg, and junior seats) are available.
There are restrictions on installation positions on some vehicles.
By law, children under the age of 6 must wear seat belts, so please let us know the number of people and the ages (weight) of your children when making a reservation.

Do you have a GPS car navigation system?

All cars have GPS car navigation system installed.

Is ETC installed?

All vehicles are equipped with ETC devices. Please bring your own ETC card.
We also offer the Hokkaido Expressway Pass exclusively for foreign tourists visiting Japan.
If you would like to use this service, please contact us and we will provide you with a separate quote.

Is it possible to drive on snowy roads?

With all cars AT full-time 4WD, the tires are changed to studless tires from November to the end of April.

Can I visit and see the car?

Yes, if the car is not out on rental. we are often out dispatching cars or dealing with customers, so please be sure to notify us when you would like to visit in advance.

Can I smoke?

Smoking cigarettes including electronic cigarettes are prohibited in all cars.

Can I cook in the car?

We do not accept cooking in the car, such as grilling, stir-frying, that emit smells. There is a gas stove in the kitchen, but please use for purposes such as boiling the water. For cooking that emit smells and smoke, please take the portable stove installed in the vehicle outside and use it.

What about the bedding?

In summer, a light cotton blanket (blanket in winter), bed sheets and pillow (880 JPY / person) are included.

For how long can the refrigerator be used?

At the time of rental, the sub-battery for indoor use is fully charged, which lasts about 2 to 3 days. It depends on the driving condition, but once it gets cold, the remaining battery level will likely remain unchanged. (Please check the battery fuel gauge at your discretion.)

For how long can the FF heater be used?

Fuel flows automatically from the diesel fuel tank, so there is no need to refuel separately. Even if it is at full blast, it will be only use around 2 to 3 liters per day.

When can I use the indoor air conditioner?

ZiL520 are equipped with an indoor air conditioner, but please only use it only for cooling. Do not set it to a temperature that requires heating. Please use the FF heater for heating.

Can I use water in a camper van during winter?

From November to April, water is not loaded in the vehicle to prevent freezing. Therefore, the sink, shower, and toilet cannot be used.

Is there a daily mileage limit?

There is no limit to mileage.

Is there an additional charge for the second driver? Or are there two drivers?

A There is no additional charge depending on the number of drivers.
If you are coming by car, please bring an international driver's license valid in Japan when you pick up.

Do you dispose of the trash I bring back?

If your garbage has been separated, we will dispose of it for 500 yen (excluding tax) per bag.
(Bottles, cans, plastic bottles and burnable garbage must be separated.)
If your garbage is not separated, we will dispose of it for a separate disposal fee of 1,000 yen (excluding tax) per bag.

Are towels included?

Towels are not included. Most customers make purchases while traveling.
Optional towels are also available.

Is there a toilet in the car? Or do I need to rent a portable toilet?

Some vehicles come with a toilet as standard equipment, while others do not. Regardless of whether the vehicle has a toilet or not, if you wish to use the toilet, an additional option fee will be charged. The fee is 2,000 yen (excluding tax) per day, but the fee is for a maximum of 5 days, and you can use the toilet throughout the rental period.

Is there an age limit?

A There is no particular age limit. However, young people (teenagers) and those who have just obtained their driver's license may be required to add insurance as a mandatory condition of renting.

RESPONSE WHEN RENTAL IS IMPOSSIBLE

If the reserved vehicle is unavailable due to an accident or breakdown caused by the previous customer, we will substitute the quoted vehicles with other available vehicles. However, if it is difficult to arrange a substitute vehicle due to the high season etc., We will refund the full amount of the payment you have made in advance and cancel the contract itself. (In this case, we will bear the transfer fee.)

Please note that we may not be able to substitute the quoted model as they are highly specialized vehicles. We kindly ask you to understand this point before reserving the campervan with us. In addition, even if your reserved car becomes unavailable, we regret to inform you that we will not be able to compensate for your round trip travel expenses, transportation fee, and accommodation fee, etc. for you to come to the designated location. Thank you for your understanding in advance.

LENDING RULES

Check in PDF

COURSE OF USE

Vehicle Selection

Temporary Reservation / Payment

Pickup / Departure

Vehicle Return